IT Helpdesk Specialist

Albuquerque, NM
Full Time
Mid Level
We have an exciting opportunity for an IT Helpdesk Specialist to join our team in our Albuquerque office.  The qualified applicant will be able to demonstrate an ability to maintain a medium sized network that spans multiple offices in a collaborative environment of engineers within Bridgers & Paxton.

Certifications demonstrating knowledge or a specialization in the systems/programs listed below is a plus; however, it is not a requirement. In this position, the ideal candidate will have working experience with the following applications, services, and responsibilities:
  1. Provide first-level technical support to employees for hardware, software, and network issues.
  2. Respond to helpdesk tickets, phone calls, and walk-in requests in a timely and professional manner.
  3. Troubleshoot desktop, laptop, and peripheral hardware issues. Including but not limited to printers, scanners, docking stations, and mobile devices, and audio/video equipment used for conferencing and collaboration replacement
  4. Configure and deploy new workstations and mobile devices for employees. Including device imaging and provisioning, printer setup and troubleshooting
  5. Assist with onboarding and offboarding processes, including account creation, device provisioning, and access management.
  6. Maintain accurate documentation of support activities and technical procedures.
  7. Assist senior IT staff with system maintenance, upgrades, and technology rollouts.
  8. Monitor and maintain workstation security updates and patching.
  9. Maintain inventory of IT hardware and assist with asset tracking.
  10. Identify recurring technical issues and recommend improvements to systems or processes.
  11. Installation, configuration, and troubleshooting of Windows operating systems, software installation, updates, and troubleshooting.
  12. User account provisioning and deprovisioning, password resets and account unlocks, basic Group Policy troubleshooting and permissions management
  13. Outlook configuration and troubleshooting, basic administration of Exchange user settings, assistance with Teams access issues
  14. Managing and resolving helpdesk tickets, prioritizing and documenting technical issues, escalating complex issues to senior IT staff when required
  15. Basic TCP/IP troubleshooting (IP addressing, DNS resolution, connectivity issues), wired and wireless connectivity troubleshooting, VPN client setup and support
  16. Multi-Factor Authentication (MFA) setup and troubleshooting, password policies and account security best practices, assisting with endpoint security tools and updates
  17. Creating and maintaining technical documentation, developing end-user guides and troubleshooting procedures, maintaining internal knowledge base documentation
  18. Providing technical assistance to staff in a professional and timely manner, communicating technical concepts to non-technical users, maintaining a high level of customer satisfaction during issue resolution
Minimum Qualifications
  1. Associate degree in Information Technology, Computer Science, or a related field or equivalent work experience.
  2. 1–3 years of experience providing technical support in a helpdesk or desktop support environment.
  3. Working knowledge of Microsoft Windows operating systems.
  4. Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.
  5. Experience supporting Microsoft Office and Microsoft applications.
  6. Strong troubleshooting and problem-solving skills.
  7. Excellent communication and customer service skills.
  8. Ability to manage multiple support requests while maintaining attention to detail.
Preferred Qualifications
  1. Experience with Microsoft Active Directory administration.
  2. Familiarity with endpoint management systems such as SCCM or similar tools.
  3. Experience working with ticketing systems or IT service management platforms.
  4. Knowledge of basic cybersecurity practices and multi-factor authentication systems.
Bridgers & Paxton is one of the top 100 Mechanical, Electrical and Plumbing Consulting Engineering firms in the nation with a reputation for superb design services. Our clientele includes federal, state, and city agencies, colleges and universities, manufacturing and healthcare.  We employ over 130 people, of which 55 are graduate engineers with 12 of those registered Engineer Interns and 37 registered Professional Engineers. This high ratio of engineers allows B&P to take on some of the most technically challenging projects and provides opportunity to have a successful and fulfilling career. With us, you can experience a wide variety of project types from Department of Energy laboratories to hospitals, manufacturing, educational, municipal and commercial facilities.

We offer an excellent benefits package, including a fully-paid health care plan, fully vested retirement plan, vison, dental, and cafeteria plan.

To be considered for this role, please apply via the link and attach your resume and cover letter to your application.
 
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